At Yuvi Trek, we are committed to ensuring your satisfaction with every purchase. If you receive a product that is damaged, defective, or incorrect, you may request a return or refund under the conditions outlined below.
1. Eligibility for Return
You may request a return within 1-3 days of receiving your order if:
- The item is damaged or defective upon arrival
- You received the wrong item
To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1-3 days of receiving your order. Include your order details and clear photos of the issue (if applicable) to help us process your request quickly.
3. Refund Process
Once your return is approved and we receive the item back (if applicable), we will process your refund. Refunds are issued in the same manner the order was paid — since we only accept Cash on Delivery, refunds will be arranged through a direct communication and agreed-upon method.
4. Non-Returnable Items
Items that have been used, damaged after delivery, or are returned without original packaging may not be eligible for a refund.
5. Contact Information
For any return or refund-related concerns, reach out to us at:
📧 [email protected]